We know how important it is to keep your business up and running at the moment, and how much you depend on Conceptunet's ability to provide reliable, uninterrupted service. So in light of the latest developments around COVID-19, we would like to share with you the measures we are taking to ensure our service to you continues running smoothly.
All our office based team are currently working from home with minimal or no impact on service. We have access to all our company servers via secure VPN links to ensure we can work as efficiently and normally as possible. To keep up to date and check in with our whole team we are using Zoom for team meetings and catch up calls, and using Teams for instant chats and sharing documents.
Clients can stay in touch in the usual way by raising helpdesk enquiries via a group email address. The Zoho system generates a ticket reference for tracking purposes and means a member of the team will get back to you ASAP. This also integrates with the Finance package for order processing.
Call us on our usual number as our office phone is on the iPECS UCS system and therefore diverts to all our mobiles meaning our regular phone contact is maintained even without a presence in the office.
As you may recall, we manage the Oxleas NHS phone network with over 2500 users. We are continuing to provide essential support and maintenance in close collaboration with their H&S team to minimise any COVID-19 related risk to patients, ensuring both NHS staff and our engineers remain safe and healthy.
A large number of admin staff have been relocated to work from home to comply with Government guidelines and help protect patients and front line medical staff. To assist with this and enable as many people as possible to continue working and providing the front line teams with support, our engineers have been redirecting phone lines, helping with workstation moves, installing additional communication equipment such as conference phones and digital screens along with the associated IT infrastructure.
We are also regularly updating the digital screen network with patient service updates and COVID-19 related health advice. This is being done remotely using the SignStix CMS platform.
If you have any questions about our services, please do not hesitate to contact us.